Privacy Policy

Last Updated: January 15, 2024

1. Introduction

Orcabriere ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.orcabriere.com, purchase our products, or engage with our services.

We encourage you to read this privacy policy carefully to understand our practices regarding your personal data. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this privacy policy.

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal data:

  • Contact Information: Name, email address, postal address, phone number
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card details, billing address (note: full payment details are processed by our secure payment providers and not stored on our servers)
  • Order Information: Products purchased, order history, delivery details
  • Communication Information: Correspondence with us, feedback, survey responses
  • Profile Information: Educational background, profession, interests, preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages you visit on our website
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses
  • Other browsing statistics

3. How We Collect Your Information

We collect your information through the following methods:

  • Direct interactions: When you create an account, purchase products, fill out forms, subscribe to newsletters, or communicate with us
  • Automated technologies: Through cookies, server logs, and similar technologies when you visit our website
  • Third parties: We may receive information about you from third-party service providers, such as payment processors, analytics providers, and marketing partners

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect and store certain information. These technologies help us understand how you interact with our website, personalize your experience, and improve our services.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly
  • Functional Cookies: Allow us to remember your preferences and provide enhanced features
  • Analytical/Performance Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to track visitors across websites to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your account
  • To process and fulfill your orders
  • To provide customer support
  • To send administrative information, such as updates to our terms, conditions, and policies
  • To personalize your experience on our website
  • To deliver content and product information relevant to your interests
  • To send marketing and promotional communications (if you have opted in)
  • To conduct research and analysis to improve our products and services
  • To ensure the security and integrity of our website
  • To comply with legal obligations

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., processing your order)
  • Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms
  • Consent: Processing based on your specific consent (e.g., sending marketing emails)
  • Legal Obligation: Processing necessary to comply with our legal obligations

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: Companies that help us deliver our services, such as payment processors, hosting providers, shipping companies, and customer support services
  • Business Partners: Trusted companies we work with to provide certain services or products
  • Affiliates: Our subsidiary or parent companies
  • Legal Authorities: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

8. International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to other countries, we will ensure that appropriate safeguards are in place to protect your personal data and that the transfer complies with applicable data protection laws.

9. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive data
  • Secure Sockets Layer (SSL) technology for data transmission
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection

While we make reasonable efforts to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

11. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: The right to request a copy of your personal data
  • Right to Rectification: The right to request correction of inaccurate personal data
  • Right to Erasure: The right to request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: The right to request restriction of processing your personal data
  • Right to Data Portability: The right to request the transfer of your personal data to another party
  • Right to Object: The right to object to processing of your personal data in certain circumstances
  • Right to Withdraw Consent: The right to withdraw consent where we rely on consent to process your personal data

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected personal data from a child under 16, please contact us, and we will take steps to delete such information.

13. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes to this policy, we will notify you by email or through a notice on our website prior to the changes becoming effective.

15. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Orcabriere
53 Beach Road
Cape Coast, Ghana
Email: [email protected]
Phone: +233 24 905 3370

We will respond to your inquiry as soon as possible, and within the timeframe required by applicable law.